Compliance with California Code of Regulations Title 25, Section 2800.15

TRAINING PROVIDER INFORMATION

Organization Name: The Hitchens Enterprises LLC dba The MH Trainer & California Park Manager Training Program
Business Address: 4401 Atlantic Ave., Suite 200, Long Beach, CA 90807
Phone: 562-661-5013
Email: info@themhtrainer.com
Website: TheMHTrainer.com

COURSE OFFERINGS

Initial Park Manager Training Program

Course Code: PMTP-101
Course Title: Park Manager Training Program (Initial Certification)
Duration: 6-8 Hours
Format: Online/Self-paced
Prerequisites: None

Fee Structure:

• Course Fee: $345.00 per person; if a manager manages 10 or more parks additional $200 

TOTAL COURSE FEE: $345.00 (Corporate/Group discount for 10 or more seats purchased in one transaction)

Continuing Education/Renewal Course

Course Code: PMTP-201
Course Title: Park Manager Training Program (Renewal/Continuing Education)
Duration: 2 Hours
Format: [Online/Self-paced]
Prerequisites: Valid Park Manager Certificate or Expired Certificate (within renewal period)

Fee Structure:

• Course Fee: $175 per person; 10 or more parks managed, additional $100

TOTAL COURSE FEE: $175.00

ADDITIONAL SERVICES AND FEES

Examination Services

• Re-examination Fee: $86.25 (after 3 failed attempts)

PAYMENT POLICIES

Accepted Payment Methods

• Credit Card (Visa, MasterCard)

• Debit Card

• ACH

Payment Terms

• Full Payment Required: At time of registration

REFUND POLICY

Cancellation by Student

• After course begins: No refund

• No-show: No refund

Cancellation by Provider

• Course Cancellation: 100% refund within 10 business days

COMPLIANCE WITH TITLE 25, SECTION 2800.15

Regulatory Requirements Met

✓ Initial Training: 6-hour course meets requirement of 6-8 hours
✓ Continuing Education: 2-hour course meets requirement of 2-4 hours biennial training
✓ Examination Component: Online examination included in both courses
✓ Certificate Issuance: HCD-compliant certificates provided upon successful completion
✓ Record Keeping: All student records maintained per regulatory requirements
✓ Fee Transparency: All fees clearly disclosed per Section 2800.15 requirements

Curriculum Coverage

Courses include instruction on:

• Mobilehome Residency Law (Civil Code §§798 et seq.)

• Rights and responsibilities of homeowners and management

• Emergency procedures and safety protocols

• Communication with homeowners and residents

• Title 25 California Code of Regulations compliance

• Mobilehome titling and registration procedures

• Most prevalent complaints and resolution procedures

• Fair housing and discrimination prevention

REGISTRATION PROCESS

Registration Requirements

1. Complete online registration form

2. Submit payment in full

3. Provide contact information for certificate mailing

Course Confirmation

• Confirmation Email: Sent within 24 hours of registration

• Course Materials: Provided at the start of the course

• Access Instructions: Sent upon course registration & payment (for online courses)

• Reminder Notices: Sent 30 days,7 days and 1 day before course expiration

STUDENT RIGHTS AND RESPONSIBILITIES

Student Rights

• Receive quality instruction meeting HCD standards

• Access to course materials and resources

• Timely issuance of certificates upon successful completion

• Fair examination and assessment procedures

• Confidentiality of personal and academic records

Student Responsibilities

• Attend all required course sessions

• Participate actively in training activities

• Complete examinations honestly and independently

• Provide accurate registration information

• Pay all fees according to payment terms

• Follow course policies and procedures

COMPLAINT RESOLUTION

Internal Complaints

1. Informal Resolution: Contact instructor or course coordinator

2. Formal Complaint: Submit written complaint to administration

3. Review Process: Investigation within 10 business days

4. Appeal: Appeal to training provider management

ANNUAL REVIEW AND UPDATES

This fee schedule is reviewed annually to ensure:

• Compliance with current Title 25 regulations

• Competitive and fair pricing

• Cost recovery for quality training services

• Accessibility for all eligible participants

This fee schedule complies with California Code of Regulations Title 25, Section 2800.15 and is subject to change with 30 days written notice.