The Hitchens Enterprises LLC dba The MH Trainer

Website: courses.themhtrainer.com
Email: info@themhtrainer.com
Business Address: 4401 Atlantic Ave, Ste 200, Long Beach, CA 90807, USA
Effective Date: Updated 3-2-26

Applicability

This Policy applies as between you, the User of this Web Site and The Hitchens Enterprises LLC dba The MH Trainer, the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

"Account" means collectively the personal information, Payment Information, and credentials used by Users to access materials, Courses, Paid Content, and/or any communications System on the Web Site;

"Content" means any text, graphics, images, audio, video, software, data compilations, and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

"Cookie" means a small text file placed on your device by The Hitchens Enterprises LLC dba The MH Trainer when you visit certain parts of this Web Site. Cookies allow us to recognize recurring visitors and analyze usage patterns within the Web Site;

"Data" means collectively all information that you submit to the Web Site or that is collected through your use of the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;

"The Hitchens Enterprises LLC dba The MH Trainer" means The Hitchens Enterprises LLC dba The MH Trainer, a California limited liability company located at 4401 Atlantic Ave, Ste 200, Long Beach, CA 90807, USA;

"Service" means collectively any online facilities, tools, resources, services, or information that The Hitchens Enterprises LLC dba The MH Trainer makes available through the Web Site either now or in the future;

"System" means any online communications infrastructure that The Hitchens Enterprises LLC dba The MH Trainer makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities, and email links;

"User" / "Users" means any third party that accesses the Web Site and is not employed by The Hitchens Enterprises LLC dba The MH Trainer and acting in the course of their employment; and

"Website" means the website that you are currently using (courses.themhtrainer.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. Data Collected

Without limitation, any of the following Data may be collected:

2.1 name;
2.2 date of birth (where required for eligibility/verification);
2.3 job title & profession;
2.4 contact information such as email addresses and telephone numbers;
2.5 demographic information such as postal/ZIP code, preferences, and interests;
2.6 financial information such as credit/debit card information (processed via payment processors);
2.7 IP address (automatically collected);
2.8 web browser type and version (automatically collected);
2.9 operating system and device identifiers (automatically collected);
2.10 a list of URLs starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
2.11 Cookie information (see Clause 10 below).

3. Our Use of Data

3.1 Retention.
We retain personal Data for as long as needed to provide access to the Website, Courses, and related features, comply with legal obligations, resolve disputes, and enforce our agreements. Data submitted through communications Systems may be retained for a reasonable period for support, compliance, and recordkeeping.

3.2 No Unnecessary Disclosure.
Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties except as necessary to operate our business and provide the Website, Courses, and related services.

3.3 Security.
We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal Data.

3.4 How We Use Data.
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
3.4.1 internal record keeping;
3.4.2 improving our Website, Courses, and customer experience;
3.4.3 sending transactional communications (purchase receipts, access details, required notices);
3.4.4 sending promotional materials by email or SMS (only where you have opted in or where permitted by law);
3.4.5 contacting you for customer service, support, and market research purposes which may be done using email, telephone, or mail; and
3.4.6 customizing or updating the Web Site.

4. Third Party Web Sites and Services

The Hitchens Enterprises LLC dba The MH Trainer may employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, Website hosting, learning platform operations, customer support tools, analytics, and advertising/marketing. These providers only receive and process Data as needed to perform services on our behalf and are not permitted to use your Data for other purposes, except as allowed by law or our agreements with them.

5. Changes of Business Ownership and Control

5.1 We may, from time to time, expand or reduce our business, which may involve the sale or transfer of certain divisions or control to other parties. Data provided by Users may be transferred as part of that transaction to the extent permitted by law.

5.2 If Data is transferred in this way, we will take reasonable steps to ensure the recipient honors commitments consistent with this Policy.

6. Controlling Access to Your Data

6.1 Marketing Preferences.
Wherever you are required to submit Data, you may be given options to restrict our use of that Data. This may include:
6.1.1 use of Data for direct marketing purposes; and
6.1.2 sharing Data with third parties (where applicable).

6.2 California Privacy Rights Act (CPRA) / California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the CPRA/CCPA, including:
6.2.1 Right to Know: request disclosure of what personal information we collect, use, disclose, and share;
6.2.2 Right to Delete: request deletion of personal information, subject to legal exceptions;
6.2.3 Right to Correct: request correction of inaccurate personal information;
6.2.4 Right to Opt-Out: opt out of the sale or sharing of personal information (if applicable);
6.2.5 Right to Limit: limit use/disclosure of sensitive personal information (as applicable); and
6.2.6 Right to Non-Discrimination: not receive discriminatory treatment for exercising privacy rights.

6.3 How to Exercise Rights.
California residents may submit a verifiable consumer request by contacting us at info@themhtrainer.com. We will respond within the timeframes required by law (generally within 45 days).

7. Your Right to Withhold Information

7.1 You may access certain areas of the Web Site without providing any Data at all. However, to purchase Courses, access Paid Content, or use certain features, you may be required to submit Account information or other Data.

7.2 You may restrict your browser’s use of Cookies. For more information see Clause 10 below.

8. Accessing Your Own Data

8.1 You may access your Account at any time to view or amend certain Data. You may need to update your Data if your circumstances change.

8.2 You may request information about your personal Data by contacting us at info@themhtrainer.com. We may need to verify your identity before fulfilling requests.

9. Security

Data security is of great importance to The Hitchens Enterprises LLC dba The MH Trainer. We use commercially reasonable physical, electronic, and managerial procedures designed to safeguard and secure Data collected online. However, no method of transmission over the internet or method of electronic storage is 100% secure.

10. Cookies and Tracking

We may use Cookies and similar technologies to help the Website function, improve performance, analyze traffic, remember preferences, and enhance your experience. You can control cookies through your browser settings, but disabling cookies may affect certain Website features.

11. SMS / Text Messaging (Opt-In and Mobile Information)

11.1 Opt-In Consent.
If you provide your mobile number and opt in to receive SMS/text messages from us, you consent to receive text messages related to your account, course access, reminders, customer support, and (where you separately opt in) promotional messages. Consent to receive marketing text messages is not required as a condition of purchase.

11.2 Message Frequency & Charges.
Message frequency varies. Message and data rates may apply.

11.3 Opt-Out / Help.
You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or email info@themhtrainer.com.

11.4 Carriers and Delivery.
Mobile carriers are not liable for delayed or undelivered messages. SMS delivery depends on your mobile carrier and network availability.

11.5 Mobile Information Sharing.
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
We may share mobile information with service providers who assist us in delivering messages (e.g., messaging platforms) and as required by law. These service providers are restricted from using your information for their own marketing purposes.

12. Changes to this Policy

We reserve the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be posted on the Web Site, and your continued use of the Web Site after changes are posted constitutes acceptance of the updated Policy.

13. Contacting Us

If there are any questions regarding this Privacy Policy, you may contact us at info@themhtrainer.com.